Terms of Service

These Terms of Service ("Terms") are a contract between you and CoreSpring HK Limited, Room 1006, 10/F, Po Yip Building, 23 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong ("CoreSpring", "we", "us"). They govern your use of TaleWalk, including the website at talewalk.com and the TaleWalk iOS application (together, the "Service"). By creating an account or using the Service you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

If you downloaded the app from the Apple App Store, the additional terms in Section 17 also apply. Paid features are additionally governed by the Subscription Terms, the Auto-renewal Agreement and the Top-up Agreement (see Sections 6 and 19), and community conduct by the Community Guidelines.

You must be at least 18 years old to use the Service. Stories may contain mature themes intended for adults. By using the Service you confirm that you are 18 or older and legally able to enter into this agreement.

TaleWalk is not offered in mainland China and is not intended for use by persons located in mainland China.

• You may sign in to the iOS app only with Apple or Google. You are responsible for keeping your sign-in method secure and for all activity under your account.
• One person, one account. Do not share, sell or transfer your account.
• You can request deletion of your account at any time in the app under Settings → Account → Delete Account, or by emailing support@talewalk.com. Your account then enters a 30-day retention period. Signing in during that period restores your account; after 30 days, your account is permanently deleted. For accounts using Sign in with Apple, we also revoke the account’s Apple authorization. Deleting your account does not cancel an active Apple subscription: cancel it in your Apple ID settings (Settings → your name → Subscriptions) before you delete your account, otherwise Apple may continue to charge you for a membership you can no longer use. Data retention and deletion are described in our Privacy Policy.

• TaleWalk generates interactive fiction with artificial intelligence. Characters are not real people. Replies are produced by automated systems and may be inaccurate, inconsistent or unexpected.
• Everything in the Service is fiction. It is not medical, legal, financial, psychological or any other kind of advice, and you should not rely on it as such. If you are in crisis, contact local emergency services.
• We may change, suspend or discontinue any part of the Service. Stories, characters and features may be added, altered or removed. Changes to paid features will only be made where reasonably required (for security, legal compliance, technical adaptation or improvement of features) and at no additional cost to you, and we will give you reasonable advance notice of any change that negatively affects your access to or use of paid features. If such a change materially and negatively affects you, you may terminate the affected membership and request a pro-rata refund for the unused period through Apple.
• We may set limits on usage, including the number of messages or chapters available in the free tier, and may change those limits.

The Service consists of the TaleWalk iOS app and talewalk.com, a static information website. The website has no account system, sign-in or purchasing functionality. In the app, you can create a “world” from a sentence or a form: a role-playing scenario with characters, a player character and an opening. You can publish a world for other users to play or keep it private, have streaming conversations with AI characters, and use comments, likes, bookmarks and follows. The app offers subscription plans, a consumable virtual currency called Sphene, and rewarded videos. Character replies can be played using text-to-speech, and covers, character images and short videos can be generated with AI. AI-generated images, audio and video are fiction produced by automated systems and must not be presented as real recordings or real people.

The free tier includes a daily allowance of messages and may show advertising served by third parties. You may choose to watch rewarded video advertisements to receive Sphene for additional usage. We do not control the content of third-party ads. Attempting to manipulate the advertising system, including generating artificial impressions or clicks, is prohibited and may result in termination.

Rewarded video completion is verified through server-to-server callbacks from the advertising platform. Faking video views or using emulators or scripts to obtain rewards is prohibited and will result in the clawback of improperly obtained Sphene and termination of your account. We may apply daily reward limits and use device identifiers, IP addresses and account activity to detect abuse, as described in our Privacy Policy.

6.1 Plans

TaleWalk offers paid memberships (currently Plus, Pro and Max) as auto-renewing subscriptions billed monthly, every six months or yearly, and as one-time passes for a fixed term, and sells a consumable virtual currency called Sphene. Memberships are additionally governed by the Subscription Terms and, for auto-renewing memberships, the Auto-renewal Agreement; Sphene is governed by the Top-up Agreement. Current prices and what each plan includes are shown in the app before you buy. Prices may vary by region and may change; changes apply from your next renewal after notice.

6.2 Purchases on iOS

• Purchases in the iOS app are made through Apple and are subject to Apple's terms. Payment is charged to your Apple Account at confirmation of purchase.
• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours before the period ends.
• Manage or cancel in your device Settings → Apple Account → Subscriptions. Deleting the app does not cancel a subscription.
• Refunds for App Store purchases are handled by Apple under Apple's policies. Request one at reportaproblem.apple.com .
• Any free trial converts to a paid subscription at the end of the trial unless cancelled before then. Unused portions of a free trial are forfeited when you purchase a subscription.

6.3 Account-based access

Subscriptions and consumable items are tied to your TaleWalk account, not to a device. Sign in to the same account in the iOS app to access your subscription benefits and consumable balance.

6.4 Sphene and virtual items

Sphene (the consumable virtual currency used in TaleWalk, also referred to as credits) and virtual items have no cash value, are non-transferable and cannot be redeemed for cash. They are non-refundable, except where required by applicable law or Apple’s applicable refund policies described in Section 6.2. Sphene obtained through a purchase or as part of a paid membership does not expire while your account exists. Sphene granted free of charge, such as Sphene earned from rewarded videos or promotions, may expire under the rules and expiry dates shown in the app.

You may receive Sphene through purchases, membership benefits, rewarded videos or promotions, as offered and described in the app. If we detect Sphene or virtual items obtained through abnormal, fraudulent or otherwise improper activity, we may claw them back and suspend or terminate the account. The advertising and reward rules in Section 5 also apply.

6.5 Consumers in the EEA, the UK and Taiwan

If you are a consumer in the EEA or the UK, you have a statutory right to withdraw from a purchase within 14 days without giving a reason. Because purchases are made through Apple, you exercise this right through Apple at reportaproblem.apple.com. When you buy Sphene or a membership you ask us to begin supplying the digital content or service immediately, and you acknowledge that once supply has begun (for example once Sphene is credited or membership benefits are activated) you lose the right of withdrawal for that purchase. If you are a consumer in Taiwan, you agree that we may begin supplying digital content immediately after purchase and acknowledge that the seven-day rescission right under Article 19 of the Consumer Protection Act does not apply once supply has begun. None of this affects your statutory rights where the digital content or service does not conform to the contract.

• You own the stories, characters and messages you create ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt and display Your Content as needed to operate and improve the Service, and, if you choose to publish or share a story, to make it available to other users. We do not use Your Content to train AI models.
• You are responsible for Your Content. Do not upload anything you do not have the right to use.
• AI output generated for you is yours to use, subject to these Terms. We make no claim of copyright in it, and we cannot guarantee that similar output will not be generated for other users.
• We may remove content that violates these Terms or applicable law, and we may keep copies as required for legal compliance.

7.1 Creator terms for worlds

• Publishing a world grants other users a non-exclusive licence to play that world through the Service, subject to these Terms. You retain ownership of Your Content as described above.
• You must accurately label the content rating of each world you publish.
• A private world is available only to you and cannot be shared with other users. To make it available to others, you must publish it in accordance with these Terms and the applicable review process.
• We may take down a published world because it violates these Terms or applicable law, or in response to a complaint.
• Changes to a published world must undergo review again before the revised world can be published.

You must not use the Service to:

• create, request or share sexual content involving minors, or any content that sexualises minors, in any form;
• create or share content that promotes violence, terrorism, self-harm, hatred against protected groups, or illegal activity;
• impersonate real people without their consent, or create content that defames or harasses real people;
• infringe intellectual property or privacy rights of others;
• attempt to extract our prompts, models or system instructions, reverse-engineer the Service, scrape it, or access it by automated means without our written permission;
• circumvent usage limits, payment, advertising or security measures;
• interfere with the Service or other users' use of it.

We use automated and manual moderation to enforce these rules. Users can report content from within the Service. Violations may lead to content removal, suspension or termination without refund.

8.1 Community features, reports and appeals

These rules also apply to comments, likes, bookmarks, follows and other community features. Do not use these features to send spam, harass or impersonate others, or artificially manipulate engagement.

Worlds, comments and AI output are subject to automated content moderation. Moderation may result in content being rejected or taken down. You can report content in the app or contact support@talewalk.com. If you disagree with an automated moderation decision, you can appeal by emailing support@talewalk.com; a person will review your appeal.

8.2 Intellectual property complaints

If you believe content in the Service infringes your copyright, trade mark or other intellectual property rights, email legal@talewalk.com with: (a) your name and contact details; (b) identification of the protected work or mark and evidence of your rights; (c) the location of the allegedly infringing content in the app (world, character or comment identifier and screenshots); (d) a statement that you believe in good faith that the use is not authorised by the rights holder or the law; and (e) your signature or electronic equivalent. We review complete notices promptly, may remove or disable access to the content, and will notify the user who posted it, who may respond with a counter-notice containing equivalent information; we may restore content after a counter-notice unless the complainant informs us that it has commenced legal proceedings. We terminate the accounts of repeat infringers. You may be liable for loss caused by a knowingly false notice or counter-notice.

See our Community Guidelines for details.

The Service, including its software, design, built-in stories and characters, trademarks (including "TaleWalk" and "CoreSpring") and all related content, is owned by CoreSpring or its licensors and protected by law. We grant you a limited, personal, non-transferable, revocable licence to use the app and website for their intended purpose. No other rights are granted.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. On termination your licence ends; sections that by their nature should survive (including 7, 9, 11, 12, 13, 15 and 17) survive.

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy of AI output, and uninterrupted or error-free operation. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by law, including, for consumers in Hong Kong, the implied term that services are carried out with reasonable care and skill under the Supply of Services (Implied Terms) Ordinance (Cap. 457).

To the fullest extent permitted by law, CoreSpring will not be liable for indirect, incidental, special, consequential or punitive damages, or loss of data, profits or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose, or HK$500 if you paid nothing. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

These Terms are governed by the laws of Hong Kong SAR. Any dispute will be submitted to the exclusive jurisdiction of the courts of Hong Kong, except that consumers in the EEA or UK may bring claims in their home courts where the law so requires. If you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you are habitually resident, and nothing in this Section deprives you of the protection of those provisions or of any right the law gives you to bring proceedings in your home courts. Before starting formal proceedings, please contact us at legal@talewalk.com; most issues can be resolved quickly.

We may update these Terms. We will post the new version here with a new effective date and, for material changes, notify you in the app or by email at least 14 days before they take effect. Continuing to use the Service after that date means you accept the new Terms. If you do not accept them, stop using the Service and delete your account before they take effect; if a change materially and negatively affects a paid membership, Section 4 applies.

To the extent permitted by law, you agree to indemnify and hold harmless CoreSpring, its affiliates, officers, employees and agents from any claim, loss, liability or expense (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms or applicable law. This Section does not apply to you as a consumer to the extent it is prohibited by applicable law.

If you send us suggestions or feedback about the Service, you agree that we may use them without restriction or compensation to you.

The following terms apply if you use the TaleWalk app obtained from the Apple App Store ("App Store Version"):

• These Terms are between you and CoreSpring only, not with Apple Inc. ("Apple"). CoreSpring, not Apple, is solely responsible for the App Store Version and its content.
• The licence granted to you is limited to a non-transferable licence to use the App Store Version on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing where available.
• CoreSpring is solely responsible for providing any maintenance and support for the App Store Version. Apple has no obligation to furnish any maintenance or support services.
• In the event of any failure of the App Store Version to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App Store Version.
• CoreSpring, not Apple, is responsible for addressing any claims by you or any third party relating to the App Store Version or your possession or use of it, including product liability claims, any claim that the app fails to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation.
• In the event of any third-party claim that the App Store Version or your possession and use of it infringes that third party's intellectual property rights, CoreSpring, not Apple, is solely responsible for the investigation, defence, settlement and discharge of such claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms of agreement when using the App Store Version.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

These Terms are written in English. Translations are provided for convenience only. If there is any inconsistency between the English version and a translation, the English version prevails.

If any provision of these Terms is found unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy, the Community Guidelines, the Top-up Agreement, the Subscription Terms and the Auto-renewal Agreement (the "Supplemental Terms"), are the entire agreement between you and us regarding the Service. If a Supplemental Term conflicts with these Terms on its specific subject matter, that Supplemental Term prevails; among the Supplemental Terms, the Auto-renewal Agreement prevails on matters of automatic renewal, the Subscription Terms on other membership matters and the Top-up Agreement on Sphene, and these Terms prevail over the Community Guidelines. You may not assign these Terms; we may assign them to an affiliate or successor. Our failure to enforce a provision is not a waiver.

CoreSpring HK Limited
Room 1006, 10/F, Po Yip Building, 23 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
Support: support@talewalk.com · Legal: legal@talewalk.com

Privacy: privacy@talewalk.com