Auto-renewal Agreement

This Auto-renewal Agreement (“Agreement”) is between you and CoreSpring HK Limited (“CoreSpring”, “we”, “us”). It governs the auto-renewing TaleWalk memberships (currently Plus, Pro and Max, billed monthly, every six months or yearly) that you purchase through Apple In-App Purchase in the TaleWalk iOS app.

This Agreement supplements our Terms of Service and the Subscription Terms. If they conflict on a matter concerning automatic renewal, this Agreement prevails for that matter (see Section 19 of the Terms of Service for the order of precedence between our documents). Sphene credited under a membership is governed by the Top-up Agreement.

By selecting “I have read and agree to the Auto-renewal Agreement and Subscription Terms” in the app and completing payment, you agree to this Agreement. If you do not agree, do not complete the purchase.

An auto-renewing membership renews automatically at the end of each billing period for the same period and at the renewal price shown in the app before you subscribed, unless you cancel it at least 24 hours before the current period ends.

Apple charges the renewal to your Apple account within 24 hours before the current period ends. The renewal date and price are also shown in your Apple subscription settings.

Your membership remains active until the end of the period you have paid for, even if you cancel during that period.

The App Store shows the price in the currency of your region before you subscribe. The amount charged is the price displayed by Apple at the time of purchase or renewal.

If we change the renewal price of your membership, Apple will notify you in advance. Where Apple’s rules or applicable law require your consent, the new price only applies after you agree; if you do not agree, your membership ends at the close of the current period.

If we offer a free trial or an introductory price, the duration, the introductory price and the standard renewal price are shown before you subscribe. Unless you cancel at least 24 hours before the offer period ends, the membership renews at the standard price.

You can cancel at any time in your Apple ID settings (Settings → your name → Subscriptions) or by tapping “Manage renewal” in the app, which opens Apple’s subscription management. Cancellation takes effect at the end of the current period; no further charges are made after that.

Deleting the TaleWalk app or your TaleWalk account does not cancel the renewal. You must cancel through Apple. We cannot cancel an Apple subscription on your behalf.

The benefits of each membership plan are shown in the app before you subscribe and apply for each period you pay for. Where a plan includes a monthly Sphene allowance, it is credited month by month during the membership period as shown in the app.

Sphene credited under a membership is consumable and follows the Top-up Agreement: it has no cash value, is non-transferable and is not paid out when the membership ends.

You can switch between membership plans and billing periods through Apple’s subscription management. When a change takes effect and how any remaining time is credited follow Apple’s rules, which are shown to you before you confirm the change.

Apple handles refunds for App Store purchases under its refund policies. You can request a refund at reportaproblem.apple.com. Membership fees are non-refundable except where required by applicable law or Apple’s applicable refund policies.

If Apple refunds or revokes a membership period, the benefits of that period end and Sphene credited for it may be deducted from your balance, unless the refund was granted because of a defect or failure attributable to us. If you have already spent them, your balance may become negative; a negative balance is not a debt owed to us, but paid features are unavailable until it returns to zero or above. Consumers in the EEA, the UK and Taiwan: see Section 6.5 of the Terms of Service on the statutory right of withdrawal.

The eligibility requirements in Section 2 of the Terms of Service still apply: you must be at least 18 to use TaleWalk. This Agreement does not lower that age requirement.

If you are 18 or older but still a minor under the law of your country (for example where the age of majority is 19), you must obtain your parent or legal guardian’s consent and subscribe under their supervision. Apple’s parental controls, including Ask to Buy where available, apply in accordance with Apple’s rules.

We may change plans, benefits and prices for future periods. Changes to the renewal price are handled as described in Section 3. Other changes and their effective date are shown in the app before they apply to your next period.

We may update this Agreement by posting a new version on this page with a new effective date. For material changes, we will notify you in the app or by email at least 14 days before they take effect, consistent with Section 14 of the Terms of Service. Continuing your membership after that date means you accept the updated Agreement.

Section 13 of the Terms of Service applies to this Agreement. It provides for Hong Kong SAR law and the exclusive jurisdiction of the courts of Hong Kong, except that consumers in the EEA or UK may bring claims in their home courts where the law so requires. Before starting formal proceedings, please contact legal@talewalk.com.

This Agreement is written in English. Translations are provided for convenience only. If there is any inconsistency between the English version and a translation, the English version prevails.

CoreSpring HK Limited
Room 1006, 10/F, Po Yip Building, 23 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
Support: support@talewalk.com
Legal: legal@talewalk.com