Subscription Terms

These Subscription Terms (“Terms”) are between you and CoreSpring HK Limited (“CoreSpring”, “we”, “us”). They govern paid TaleWalk memberships (currently Plus, Pro and Max) purchased through Apple In-App Purchase in the TaleWalk iOS app, whether billed as an auto-renewing subscription or as a one-time pass for a fixed term.

These Terms supplement our Terms of Service. Auto-renewing memberships are additionally governed by the Auto-renewal Agreement, and Sphene credited under a membership by the Top-up Agreement. If these documents conflict on a matter concerning memberships, these Terms prevail for that matter, except that matters of automatic renewal are governed by the Auto-renewal Agreement and Sphene by the Top-up Agreement (see Section 19 of the Terms of Service).

By selecting the consent checkbox in the app and completing payment, you agree to these Terms. If you do not agree, do not complete the purchase.

The plans on offer, their prices and their benefits are shown in the app before you purchase. The benefits shown when you purchase apply for the period you pay for. We may change plans and benefits for future periods; the updated details and effective date are shown in the app before they apply.

A membership belongs to the TaleWalk account that was signed in when you purchased it. You can use it on any iOS device by signing in to that account. Memberships cannot be transferred or shared between TaleWalk accounts.

You must sign in to your TaleWalk account before purchasing. Memberships can be purchased only through Apple In-App Purchase in the TaleWalk iOS app; the website does not sell memberships or any other products or services.

The App Store shows the price in the currency of your region before you buy. Payment is charged to your Apple account when you confirm the purchase.

Your membership is activated after Apple confirms the transaction and our server records it. If a network interruption or app closure delays activation, the app shows that the payment is being confirmed and resubmits the transaction automatically; do not pay again. Resubmitting the same transaction never charges you twice or grants the benefits twice.

If your membership is still not active after an extended period, email support@talewalk.com with your Apple order information so we can investigate.

A one-time pass (for example a one-year pass) gives you the plan’s benefits for the fixed term shown at purchase. It does not renew automatically and no further payment is taken. The benefits end when the term ends unless you purchase again.

Where a plan includes a monthly Sphene allowance, it is credited month by month during the membership period as shown in the app. Sphene credited under a membership is consumable and is governed by the Top-up Agreement: it has no cash value, is non-transferable and is not paid out when the membership ends.

If you reinstall the app or change device, sign in with the same Apple account and the same TaleWalk account, then tap “Restore purchases” in the app. Restoring only recovers memberships purchased with that Apple account for that TaleWalk account.

Apple handles refunds for App Store purchases under its refund policies. You can request a refund at reportaproblem.apple.com. Membership fees are non-refundable except where required by applicable law or Apple’s applicable refund policies.

If Apple refunds or revokes a purchase, the membership benefits for that period end and Sphene credited for it may be deducted from your balance, unless the refund was granted because of a defect or failure attributable to us. If you have already spent them, your balance may become negative; a negative balance is not a debt owed to us, but paid features are unavailable until it returns to zero or above. Consumers in the EEA, the UK and Taiwan: see Section 6.5 of the Terms of Service on the statutory right of withdrawal.

If you breach the Terms of Service or these Terms, we may suspend or terminate your membership as provided in the Terms of Service. Fees already paid are not refunded except where required by applicable law.

If we discontinue a plan, we will notify you in advance. You keep the benefits for the period you have already paid for, and no further periods are charged for that plan.

The eligibility requirements in Section 2 of the Terms of Service still apply: you must be at least 18 to use TaleWalk. These Terms do not lower that age requirement.

If you are 18 or older but still a minor under the law of your country (for example where the age of majority is 19), you must obtain your parent or legal guardian’s consent and purchase under their supervision. Apple’s parental controls, including Ask to Buy where available, apply in accordance with Apple’s rules.

We may update these Terms by posting a new version on this page with a new effective date. For material changes, we will notify you in the app or by email at least 14 days before they take effect, consistent with Section 14 of the Terms of Service. Continuing to use or renew your membership after that date means you accept the updated Terms. Changes do not shorten a period you have already paid for.

Section 13 of the Terms of Service applies to these Terms. It provides for Hong Kong SAR law and the exclusive jurisdiction of the courts of Hong Kong, except that consumers in the EEA or UK may bring claims in their home courts where the law so requires. Before starting formal proceedings, please contact legal@talewalk.com.

These Terms are written in English. Translations are provided for convenience only. If there is any inconsistency between the English version and a translation, the English version prevails.

CoreSpring HK Limited
Room 1006, 10/F, Po Yip Building, 23 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
Support: support@talewalk.com
Legal: legal@talewalk.com